Release identity
Version: 1.1.0
VersionCode: 37
Package: com.saravanabhava.murugan
Expo SDK: 56
Website · Android App · Offline · Cache · Local Data
Technical Support
Diagnose common website and Android app problems, recover missing routes, refresh cached content and prepare a reproducible support report without sending unnecessary personal data.
Saravana Bhava – Murugan Bhakti
Android app support
App does not open
Restart the phone, confirm the installed version, and record the exact crash or blank-screen behaviour. Do not reinstall until bookmarks or notes have been considered.
Tamil narration is unavailable
Update the Android text-to-speech engine, install a Tamil voice where available, restart the app and try a short devotional passage first.
Bookmark or progress problem
Record the content title, action and restart result. Local data can be reset through the app or Android Settings, but deletion is irreversible.
Temple information looks wrong
Include the temple name, field, current value, proposed correction and an official or authoritative source. Do not overwrite needs-review data from memory.
Guided Search result is missing
Provide the Tamil, English or transliterated query, expected content title and actual result. Guided Search uses bundled local records and does not invent missing content.
Android app issue report
Include all of the following:
- screen or content title
- button or action performed
- expected result
- actual result and visible error
- Android version and device model
- app version and versionCode
- whether the issue remains after an app restart
- a screenshot that contains no private information
Privacy-preserving website diagnostics
Current browser status
Checking this browser locally…
Safe website quick fixes
Use the smallest recovery action first.
Old homepage or old styles
Reload once. When an old service-worker cache persists, clear only runtime/data caches before removing the full site storage.
Page did not refresh
Reload the current route after cache clearing. A hard refresh may be required when a proxy or CDN retains an earlier asset.
Missing or renamed route
The 404 page checks an exact alias registry, then suggests related governed routes without fuzzy automatic redirects.
Open directoryOffline page unavailable
Open the site once online so core routes and assets can enter the PWA cache. Optional routes may still require a network connection.
Open offline guideNotes or favourites missing
Browser-local data is tied to the browser profile and site storage. Restore a prior export where available.
Personal data toolsContent looks incorrect
Do not overwrite a source-controlled text from memory. Prepare a correction with page, edition and evidence.
Prepare correctionEscalation information
Include the page or app screen, approximate time, browser or device, online/offline state, visible error, expected result, steps to reproduce and whether a restart or cache refresh changed the behaviour. Never include passwords, private notes or unnecessary personal data.